The importance of friendly customer service: 6 tips from Zappos

Tony Hsieh, the former CEO of online shoe retailer Zappos, talks about what friendly customer service means and why it's so important.

What Is Customer Service? The Ultimate Guide

Customer Service In The Time Of COVID: 7 Strategies From Zappos And More

How to Build a Customer Service Policy That Delights Customers

Zappo's Customer Service Strategies & Success, SharpenCX

Ultimate FAQ:Zappos, What, How, Why, When - FasterCapital

Ultimate FAQ:Zappos, What, How, Why, When - FasterCapital

10 ways to deliver good customer service: examples, principles & definition

ZAPPOS' Social Media Customer Service Performance - Juphy

47 Pro Tips on How to Talk to Customers

10 Best Companies in Customer Service & What You Can Learn From Them - Customer Service Blog from HappyFox – Improve Customer Service & Experience

Zappos and the Path to Customer Happiness