WFM em um mundo Omni-Channel

Tradução de matéria escrita por Magnus Geverts, Chief Business Development Officer na Teleopti Durante uma viagem de trem de 30 minutos para o aeroporto esta manhã, eu usei o telefone, e-mail, SMS, Facebook e chat para a interação com parentes e clientes. Trinta minutos; cinco canais diferentes! A n

Omni-Channel Definition and Free Call / Contact Center Resources

Omnichannel Retail: Basics, benefits, and best examples

Omnichannel vs. Multichannel Contact Centers

Omni-Channel Talent Acquisition: The Future of Hiring - The Future

What is omnichannel customer service? Definition, importance

Workforce Management for Omnichannel Customer Service

Assembled Premier Workforce Management (WFM) for Modern Support

Forecasting & Scheduling For Multi and Omni-Channel Contact

5.19:Contact-center-administrator-guide/CallCenterConfiguration

Contact Center - SkySwitch

Unlock the Power of Email in Omnichannel Communications