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What Is the Difference Between WFM and WFO?

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Last updated 03 abril 2025
What Is the Difference Between WFM and WFO?
Paul Turner at Genesys, Nikki Quinn at Playvox, and Alex O’Donovan at Business Systems discuss the difference between Workforce Management (WFM) and Workforce Optimization (WFO). What Is the Difference Between WFM and WFO? Paul Turner (Genesys) This technology has evolved.
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