Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception
Por um escritor misterioso
Last updated 15 abril 2025

The standard approach to measuring CX is flawed because off-the-shelf measures such as NPS assume that all types of customer experiences are the same.

The Cynefin Framework

Cynefin Framework –

Introduction to artificial intelligence for cardiovascular clinicians - ScienceDirect

Causal Layered Analysis, SCCC, and Cynefin – EA Voices

Two SCAN notes – 2: Causal Layered Analysis – EA Voices

Causal Layered Analysis, SCCC, and Cynefin – EA Voices
How to Effectively Measure Customer Experience

Cynefin Framework, Part 1: Ordered, Unordered, and Confused Domains, by Andreas Holmer, WorkMatters

Understanding Complexity to Make Better Decisions: Cynefin Demystified — Agility 11
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