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Sony starts testing cloud streaming PS5 games - The Verge

How to contact PlayStation customer support

Latest Sony PlayStation 5 system update introduces 1440p VRR support, Discord and other quality-of-life improvements - News

Sony Group Portal - Support / Contact Us for Electronics and Game

PS4 Will Get Up To 4 Years Of Support From Sony After PS5 Launch

Sony PlayStation 5 Will Soon Get Variable Refresh Rate Support

PlayStation 5 Will Support Your PlayStation 4 Driving Wheels

Sony details free PlayStation App with remote download support - GameSpot

PlayStation Portal does not support cloud game streaming, only Remote Play via PS5

With Playstation, do not request anything via the online/email portal. Call sony direct. The online/email method will return the same response: no faults identified. Call and speak to someone. They are WELL